Privacy Policy
Last updated: February 1, 2026
Introduction
Greyhelm is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, store, and protect information about individuals who visit our website or use our services. We believe in transparency and want you to understand your rights and our practices regarding your data.
Data Collection
We collect information in several ways when you interact with our website and services. Understanding what we collect and why helps you make informed decisions about sharing your information.
Information You Provide Directly
When you contact us through forms or email, we collect the information you voluntarily provide, which may include:
- Your name and contact information (email address, phone number)
- Information about your real estate portfolio and accounting needs
- Any other details you choose to share in communications with us
- Service preferences and customization choices
Information Collected Automatically
When you visit our website, certain information is collected automatically through cookies and similar technologies:
- Browser type, operating system, and device information
- IP address and general location data (country, region)
- Pages visited, time spent on pages, and navigation patterns
- Referring website and exit pages
- Date and time of visits
For detailed information about our use of cookies, please review our Cookie Policy.
Analytics and Performance Data
We use analytics services to understand how visitors interact with our website. This helps us improve user experience, identify popular content, and optimize our services. Analytics data is collected in aggregated, anonymized form and does not personally identify individual visitors.
How We Use Your Information
We use the information we collect for legitimate business purposes that benefit both you and our organization:
Service Delivery and Communication
To respond to your inquiries, provide requested information about our services, and communicate with you about your specific accounting needs. This includes follow-up communications and service-related updates.
Website Improvement
To analyze how visitors use our website, identify areas for improvement, fix technical issues, and enhance overall user experience. This helps us ensure our website remains helpful and accessible.
Marketing and Outreach
To send relevant information about our services, industry insights, and updates that may interest you. You can opt out of marketing communications at any time while still receiving essential service-related messages.
Legal Compliance and Security
To comply with applicable laws and regulations, protect against fraud and security threats, enforce our terms and policies, and respond to legal requests from authorities.
Legal Basis for Processing
We process your personal data based on the following legal grounds:
- Consent: When you voluntarily provide information through forms or communications
- Legitimate Interests: For business operations, website analytics, and service improvements
- Legal Obligations: When required to comply with applicable laws and regulations
- Contract Performance: When necessary to provide services you have requested
Data Sharing and Third Parties
We respect your privacy and do not sell your personal information. We may share your data with trusted third parties only in the following circumstances:
Service Providers
We work with reputable third-party service providers who assist with website hosting, analytics, email communications, and other business operations. These providers are contractually obligated to protect your information and use it only for specified purposes.
Analytics Platforms
We use analytics services to understand website usage patterns. These services may collect data about your browsing behavior across different websites over time. You can opt out of analytics tracking through your cookie preferences.
Legal Requirements
We may disclose information when required by law, court order, or government regulation, or when we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity. We will notify you of any such change and provide options regarding your data.
Data Protection and Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:
- Secure data transmission using encryption protocols (HTTPS/SSL)
- Regular security assessments and updates to our systems
- Restricted access to personal information on a need-to-know basis
- Employee training on data protection and privacy practices
- Secure backup procedures and disaster recovery planning
- Monitoring for suspicious activity and potential security threats
While we take reasonable steps to protect your information, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security but remain committed to protecting your data to the best of our ability.
Data Retention
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Our retention practices consider:
- The nature and sensitivity of the information
- The purposes for which we collected the data
- Legal and regulatory requirements for record retention
- Whether there is an ongoing business relationship
- Potential legal claims or disputes
When personal data is no longer needed, we securely delete or anonymize it to prevent unauthorized access or use.
Your Rights and Choices
You have important rights regarding your personal information. We are committed to honoring these rights and providing you with control over your data:
Right to Access
You can request a copy of the personal information we hold about you and information about how we use it.
Right to Rectification
If your personal information is inaccurate or incomplete, you have the right to request correction or updating of your data.
Right to Erasure
You can request deletion of your personal information under certain circumstances, subject to legal obligations that may require us to retain certain data.
Right to Data Portability
You can request a copy of your data in a structured, commonly used, machine-readable format for transfer to another service provider.
Right to Object
You can object to processing of your personal information for marketing purposes or when processing is based on legitimate interests.
Right to Restrict Processing
Under certain circumstances, you can request that we limit how we use your personal information.
Right to Withdraw Consent
Where we rely on your consent to process personal information, you can withdraw that consent at any time.
To exercise any of these rights, please contact us using the information provided at the end of this policy. We will respond to your request within a reasonable timeframe and in accordance with applicable law.
Your Rights and Opt-Out Instructions
You are not required to provide any personal information when using this website. If you prefer not to share your data, you may:
- Avoid filling out contact forms, account registrations, or any data-submitting features
- Disable cookies through your browser settings (see our Cookie Policy for more details)
- Contact us directly to request the deletion of any previously shared personal data
- Opt out of marketing communications while maintaining access to essential service information
We respect your privacy choices. If you would like us to delete your data, please reach out to us at the contact details provided on our Contact page. We will process your request promptly and in accordance with applicable regulations.
Children's Privacy
Our website and services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child without parental consent, we will take steps to delete that information promptly. If you believe we may have collected information from a child, please contact us immediately.
International Data Transfers
As we serve clients worldwide, your personal information may be transferred to and processed in countries other than your country of residence. These countries may have data protection laws that differ from those in your jurisdiction. When we transfer data internationally, we ensure appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable law.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by posting the updated policy on this page with a revised "Last Updated" date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information. Continued use of our website after changes become effective constitutes acceptance of the updated policy.
Contact Us
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, we are here to help. Please contact us through any of the following methods:
Email: [email protected]
Website: greyhelm.world
Contact Form: Visit our Contact page to send us a message
We will respond to your inquiry as promptly as possible, typically within 30 days. If your request is complex or requires additional time, we will keep you informed of our progress.